Returns & Cancellations

🔁 Returns & Refunds Policy

🧵 Personalised Items

All personalised and made-to-order items are non-refundable and non-returnable unless they arrive damaged or incorrect due to our error.

Please ensure all custom details — such as names, dates, or spellings — are entered correctly at checkout. We cannot offer refunds or replacements for mistakes in the personalisation provided by the customer.

❌ Returns Not Accepted On:

• Personalised birthday cards
• Embroidered baby blankets, towels, or keepsakes
• Any item with custom text or design

✅ Faulty or Damaged Items

If your order arrives damaged, defective, or with an error made by us, please email us at soulcraftedstudiouk@gmail.com within 7 days of delivery, including:

• Your order number
• A clear description of the issue
• Photographs of the product and packaging

We will offer a replacement or refund where appropriate, based on the evidence provided.

 

🛍 Non-Personalised Products

We gladly accept returns of non-personalised items, provided:

• You contact us within 14 days of receiving your order
• Items are unused and in their original packaging
• Return postage is covered by the customer (unless the item is faulty)

Refunds will be issued once the item is returned and inspected.

🚫 Cancellations

We accept cancellations within 12 hours of placing your order.
After this time, your item may already be in production and cannot be changed or refunded.

 

ℹ️ Contact Us

Have a question about your order or this policy?
Reach out to us at soulcraftedstudiouk@gmail.com